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DOW Networks today serves call
center customers in Africa, Caribbean, Europe, India,
Latin America and Philippines with hosted applications
and international VoIP services.
The company’s flagship offering
for call centers is DOW Net CCS -- a hosted IP solution
built around an award-winning suite of call center applications.
It has a robust set of features and functionality to meet
the needs of outbound, inbound and blended call centers,
worldwide. Outbound
Capabilities
For telemarketing or account collection
activities, this hosted outbound solution offers…
- Predictive dialing
- Preview, progressive and broadcast
dialing
- Call scripting
- Call monitoring and recording
- “Do Not Call” List
management
- Abandoned call control management
- Call list and campaign management
Inbound
Capabilities
- Automatic Call Distribution (ACD)
- Interactive Voice Response (IVR)
- Skills-based call routing
- Call Scripting
- Call monitoring and recording
DOW Net CCS allows remote monitoring
of agents and call center operations from anywhere with
a high-speed Internet connection. It also provides
real-time statistics and reporting tools that allow
call center managers to define their reporting needs,
collect data and instantly produce reports and statistics
on any combination of sites, queues, campaigns, agents
or clients. In addition to standard reports
that meet most requirements of all call centers, managers
and supervisors can easily generate custom reports on
call center statistics.
Benefits
of a Hosted Call Center Solution
As a hosted solution, DOW Net
CCS offers several key benefits:
- Minimal capital investment
- No IT management costs
- Predictable monthly operating
expenses
- Rapid deployment
- Easy and cost-effective
scalability
- High levels of reliability and
security
- 24X7 technical support
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Asterisk Appliance 
