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DOW Networks provides enhanced communications services through the Cisco Call Manager and IPCC platforms, which provide for a wide variety of features and options. DOW Networks can customize solutions for our customers in both a hosted environment and also by installing equipment on the customer’s premise depending on the needs of the customer. The customer can also pick and choose the applications that they desire to maximize productivity.

In addition to providing basic ACD (Automatic Call Distribution) and IVR (Interactive Voice Response) functionality such as automated attendant, call queuing, menu scripting and standard features such as voice mail, speed dial, call directories, etc., we can also customize the following features:

• Call Recording
• Conference Bridging
• Text to Speech
• Videoconferencing
• VPN Calling between remote locations

Customers are provided with GUI (graphical user interface) menus on their desktops that allow Supervisors to monitor Agents and view and listen in on calls in real time. Multiple reporting options allow Supervisors to view statistics on such items as average call duration, call completion percentages, agent availability and much, much more.

So if you’re looking to start a business, upgrade your phone system, or incorporate Voice over IP into your business environment, feel free to contact us and we’ll see what we can do to help.